Ancillary provider guides
For ancillary providers

Your schedule, your page, your earnings

You have been invited to run your own practice inside a clinic that uses Aperta Health's booking system. This walks through every screen you will use, in the order you will meet them — from the invite email to your first settled month.

1

Accept your invite

The clinic sends you an email. The button in it sets your password and asks you to accept the platform terms; after that you have a portal of your own. The link works for 7 days — if it has expired, ask the clinic to resend it.

  1. 1Open the email and tap Set up my account.
  2. 2Choose a password (eight characters or more).
  3. 3Tick the platform terms. They cover how you use the booking system; your working agreement is with the clinic, and nothing here changes it.
  4. 4Tap the button to finish. You are taken to the sign-in page.

Note: You stay fully independent. The clinic confirmed your licensure and your agreement with them when they sent the invite; Aperta Health never manages you.

2

Sign in to your portal

You sign in on the same page the clinic's staff use, with the email the invite was sent to. What opens is yours alone: seven pages, each about your own work.

Home
Schedule
My Hours
My Services
My Clients
Earnings
My Page
Home
Today
Nothing booked today.

Your portal. On a phone the same seven pages sit along the bottom.

  1. 1Go to the sign-in page and enter your email and the password you just set.
  2. 2You land on Home. The sidebar (or the bottom bar on a phone) lists Home, Schedule, My Hours, My Services, My Clients, Earnings and My Page.
  3. 3Bookmark it — the address is the clinic's site, and your portal opens from the same sign-in every time.
3

Home: what has to be in before your page goes live

Your page cannot be found by clients until your setup is complete, so Home keeps a list of what is still missing. Eight things, each one on a page of its own. Work down the list and the card changes to "Your page is ready".

Home
Schedule
My Hours
My Services
My Clients
Earnings
My Page
Home
Before your page can go live
A few things are still missing:
  • your credential (e.g. LMT)
  • your license number
  • the state that issued your license
  • a photo
  • a short bio
  • your page address
  • at least one service
  • your weekly hours
Fill these in on My Page, My Hours and My Services.
  1. 1The first six items live on My Page (step 4).
  2. 2At least one service lives on My Services (step 5).
  3. 3Your weekly hours live on My Hours (step 6).
  4. 4Nothing is published until all eight are in, so you can take your time with the wording.
4

My Page: who you are, and your web address

My Page is your profile as clients will read it: your name, credential, license, a photo, a short bio, and the address of your page. The license and the credential matter — they are printed on your page beside a line saying you are an independent practitioner at the clinic.

  1. 1Enter your credential as it appears on your license (LMT, for example) and your license number and state.
  2. 2Upload a photo. You crop it on screen; a square head-and-shoulders shot reads best on your page.
  3. 3Write a short bio in your own words — two or three sentences is plenty.
  4. 4Choose your page address. It becomes the link you hand out, so make it the thing clients would type: your name and what you do. It must not clash with a clinic's address, and the form tells you if it does.
  5. 5Add your cell phone if you want a text each time someone books you. Clients never see it.
  6. 6Save. Your login email is shown here but cannot be changed on this form.

Note: The disclosure on your page is written for you: "Lisa Brown is an independent licensed massage therapist practising at Active Wellness Chiropractic." It uses your credential, so get that field right.

5

My Services: what you offer, how long, and the price

Each service has a name, a length and one price. The length is the room every booking of it reserves on your calendar, in five-minute steps, so set it to the time the visit actually takes including turnover.

  1. 1Tap the form at the bottom, give the service a name clients will recognise, choose its length and type the price.
  2. 2Add service. It appears in the list above and, once your page is live, on your page as a bookable option.
  3. 3Edit changes any of the three; Archive takes a service off your page without deleting it, and Restore brings it back.
  4. 4There is one price for everyone. The clinic's membership discount applies to chiropractic visits, not to your services, and your page says so.
6

My Hours: the week you work, and your days off

Tick the days you work and set an opening and closing time for each. Clients see times inside those windows that fit the length of the service they pick. Days off block a whole date without touching the weekly pattern.

  1. 1Tick each day you work. A ticked day gets an opening and a closing time; an unticked day shows Off.
  2. 2Set the times and tap Save hours. Clients are offered start times inside your window that leave room for the service they chose.
  3. 3Add a day off for a date you will not be in, with a reason if you like. It is removed with one tap when plans change.
  4. 4Your hours are yours alone — they never appear on the clinic's chiropractic calendar as open time.
7

Your page is live — share it

With every item on the Home checklist in, your page is published at your address on the Aperta Health site. Clients read who you are, see your services and prices, and book a time without creating anything first. The clinic's own page links to you too.

  1. 1Open Home: it now says "Your page is ready" and shows your address.
  2. 2Share the address anywhere you like — a text, a business card, your social accounts. It is yours to market.
  3. 3A client who books from your page gets a confirmation text and email from the clinic, naming you, and a reminder the day before.
  4. 4You are told of every booking by email (and by text, if you added your cell) so you never have to watch the calendar.

Note: You are listed on the clinic's page as "Also at Active Wellness", and nowhere else on the network. Your page is the place to send people.

8

Schedule: your day, visit by visit

Schedule lists your visits for the day you pick. Each one carries the three things you do with a visit: write a session note, complete it at checkout, or cancel it.

Home
Schedule
Tap here
My Hours
My Services
My Clients
Earnings
My Page
Schedule · Tue Oct 14
2:00 PM–3:00 PM · Megan Carter
60-minute massage · scheduled
Session noteCancel visitComplete visit
3:30 PM–4:00 PM · Daniel Ortiz
30-minute focus · "Lower back" · scheduled
Session noteCancel visitComplete visit
  1. 1Pick the day with the arrows or the date box at the top; it opens on today.
  2. 2Each visit shows its time, the client, the service, anything the client wrote when booking, and its status. A completed visit shows what was recorded.
  3. 3Session note, Cancel visit and Complete visit are the three actions, covered in the next steps.
  4. 4The clinic's front desk can also book clients onto your calendar from their side; those visits appear here like any other.
9

Session note: your own record of the visit

A session note is plain text, one per visit, written in your words. It is for you and for the clinic's staff, who can read it on their side; it is not a clinical note and never mixes with the clinic's records. Edit it any time and the latest version stands.

  1. 1On the visit, tap Session note. A panel opens with a text box.
  2. 2Write what you want to remember next time — areas worked, pressure, anything to avoid, what you suggested.
  3. 3Save. The button on the visit changes to Session note ✓ so you can see at a glance which visits have one.
10

Complete visit: record what was paid

At the end of the visit you record it: the services given, how the client paid, and how much was taken. The client pays at the clinic's desk on the clinic's terminal; what you record here is what your earnings are figured from, so complete every visit.

  1. 1Tap Complete visit on the visit.
  2. 2The service that was booked is already listed. Add another if the visit grew (a client who upgraded to 90 minutes, say), or remove one.
  3. 3Choose Paid by — Card, Cash, Check or Other — and check Taken today matches what the desk took.
  4. 4Tap Complete visit. The visit is marked done and the amount lands in your Earnings. A visit you do not complete is not counted.

Note: Taken today cannot exceed the total: a visit cannot be overpaid here. If the client paid less than the total, record what was taken; the desk handles the balance.

11

Cancelling a visit

When you need to cancel, do it from the visit so the client is told. The cancellation text and email go out from the clinic, in your name, and ask the client to reply or call the desk to rebook.

  1. 1Tap Cancel visit on the visit. A prompt asks for a reason (optional) and confirms; OK cancels it.
  2. 2The client is told by text and email. The clinic's desk is told too.
  3. 3To move a visit instead, tap Move visit: pick a new day, choose one of your open times, and tap Move. The client is texted and emailed the change with both times named, and the desk is told. The confirmation code stays the same.
12

My Clients: who has booked you

My Clients lists the people who have had a visit with you, with a search box. Open one for their contact details, the visits they have had with you, and the notes you wrote. It holds nothing from the clinic's side.

Home
Schedule
My Hours
My Services
My Clients
Tap here
Earnings
My Page
My Clients
Search by name, phone or email
Megan Carter
(757) 555-0199 · 3 visits · last Oct 14
Open
Daniel Ortiz
daniel@example.com · 1 visit
Open
Megan Carter
Contact
(757) 555-0199 · megan@example.com
Visits with you
Oct 14 · 60-minute massage
Upper back and shoulders, medium pressure…
Checked out
  1. 1Search by name, phone or email.
  2. 2Open a client to see how to reach them, every visit they have had with you, and your session notes in one place.
  3. 3A client becomes a patient of the clinic when they book you, which is how they get a portal and reminders; their chart belongs to the clinic and does not appear here.
13

Earnings: what your visits collected, and your share

Earnings reads from the visits you completed. It states the terms in one sentence, shows what was collected and your share all-time, and lists every month. The figures are an estimate from the percentage the clinic set; the clinic settles up with you from its own books.

Home
Schedule
My Hours
My Services
My Clients
Earnings
Tap here
My Page
My Earnings
Active Wellness Chiropractic takes payment on your visits and owes you 60% of what's collected. These figures are an estimate from that percentage, worked out from the visits you recorded; the clinic settles up from its own books.
Collected
$2,480.00
Your share
$1,488.00
Yours
Visits
31
By month
Month · Visits · Collected · Owed to you
October
9 · $720.00 · $432.00
September
12 · $960.00 · $576.00
  1. 1The first line says the terms: who takes payment and what percentage is yours. If you take payment yourself, it reads the other way round — what you owe the clinic.
  2. 2Collected is the sum of what your completed visits recorded, after any refund the desk gave back.
  3. 3Your share is Collected times the percentage. The clinic sees the same number on its side, so you are both reading one figure when you settle.
  4. 4Nothing here moves money. When and how you are paid is in your agreement with the clinic.
14

What your clients receive

Every text and email about one of your visits comes from the clinic, names you as an independent practitioner at the clinic, and tells the client that replying reaches the clinic's front desk. That is deliberate: from the first message your client is in a conversation with the desk that books, takes payment and answers the phone.

Confirmation, when they book.

Reminder, the day before. Shorter, and no invitation.

  1. 1Confirmation on booking, a reminder the day before, and a notice if a visit is cancelled — all from the clinic's number and address.
  2. 2The confirmation carries one line inviting the client to meet the clinic's chiropractor. Your page has the same invitation. That is the relationship working both ways.
  3. 3If the clinic later gives you a phone line of your own, the sender becomes "Lisa at Active Wellness Chiropractic" and replies come to you instead.

You are set up

Eight things on the Home checklist, and your page is live. From then on it is three taps per visit: a note, Complete visit, and the occasional cancel. Earnings keeps the score for the two of you.

Questions?